Privacy Policy
The short version: this site has no accounts, no newsletter, and no forms. If you email or call, what you tell us is used to treat your skin and nothing else.
What we collect when you contact us
If you call or email the studio, we will ask for your name, a way to reach you back, what you want treated, and enough about your skin to plan a protocol — your skin type, what you are using, what you have tried, and what has or has not worked. Some of that is sensitive health information, and it is treated as such.
If you book an appointment, your treatment record, consent notes and aftercare instructions are kept in the studio's booking system for as long as the record is clinically useful. Clinical records are retained because a treatment plan depends on what the skin did last time; that is the whole reason a single practitioner works here rather than a rotating team.
What this website collects on its own
Two things, and only two:
- Google Analytics. Page views, where you arrived from, and rough device and city information. Google sets cookies for this; it is used to see which pages are read, not to build a profile of you. You can opt out with the Google Analytics Opt-out Browser Add-on.
- A Google Maps embed on the pages that show how to reach the studio. Google may set cookies in that frame.
We set no cookies of our own. There is no tracking pixel, no retargeting, no ad platform and no session recording on this site.
There is no account to create, no newsletter to subscribe to, and no form on any page of this site. The booking form you use lives on Vagaro, a third-party booking system that handles your appointment details and your payment. Their privacy policy governs what happens there.
Who your information goes to
- Vagaro, for appointments and payment. If you book, they receive your contact and payment details.
- Google, through Analytics and the Maps embed described above.
We do not sell your information, rent it, or share it for anyone else's marketing. We do not add you to a mailing list you did not ask for, because there isn't one.
Reviews and photographs
Client reviews on the reviews page and theresults gallery are published as they were written on the studio's Google Business Profile — the same wording, the same reviewer names, the same dates. We have not edited them, shortened them, or selected them for tone.
Reviewer photographs and profile pictures are reproduced from Google with the review they belong to. Before-and-after images of treatment work are published because showing the work honestly is the point of the gallery. Your likeness is not used in studio marketing without asking first.
How long we keep it
Clinical records are kept as long as they remain relevant to your skin, and longer where the law requires it. Contact records — an email, a voicemail, a booking enquiry — are kept for as long as they are useful to you, and no longer.
Your choices
You can ask what we hold about you, ask for a copy of it, ask for it to be corrected, or ask for it to be deleted. Some clinical records have to be kept — a treatment record that has been deleted is a treatment record that cannot protect you at the next appointment — and where that applies we will tell you plainly rather than quietly decline.
To ask for anything on this list, email[email protected] or call(310) 595-0872. It is a one-room facial spa and a person answers.
Changes to this policy
If this policy changes, the date at the top changes with it. Nothing on this page is a promise about the future; it is a description of what the site does now.